Refund & Return Policy

Last Updated: March 23, 2026

At Cassidy, we want you to be completely satisfied with your purchase. Because we deal in personal care products, we have specific guidelines to ensure the safety and hygiene of all our customers.

1. Return Window

We offer a [Insert Number, e.g., 7 or 14] day return policy, which means you have [Number] days after receiving your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

  • Unopened and Unused: The safety seal must be intact. Due to hygiene reasons, we cannot accept returns for neck creams that have been opened or used.

  • Original Packaging: The item must be in its original branding and outer box.

  • Proof of Purchase: You will need the receipt or order confirmation email.

3. Damaged or Wrong Items

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item (e.g., you ordered a Pack of 2 but received a Pack of 1), so that we can evaluate the issue and make it right.

4. How to Start a Return

To start a return, you can contact us at [Insert Support Email].

  • If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

  • Items sent back to us without first requesting a return will not be accepted.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within [Insert Number, e.g., 5-7] business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Pro-Tips for Cassidy:

  • Title: Set the Page Title as Refund Policy.

  • Shipping Costs: Most Indian D2C brands specify if the customer pays for return shipping or if the brand covers it. Add a line like "Return shipping costs are the responsibility of the customer unless the product arrived damaged."

  • Video Proof: For Indian e-commerce, it is highly recommended to add a note asking customers to record an unboxing video to easily claim refunds for damages.